Return Policy

Our 30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How to Return an Order

• Request a shipping label: contact us at customer-service to obtain a prepaid return shipping label.
• Pack your return: include all original packaging, the packing slip and all diamond certificates (a $250 replacement fee per certificate applies if missing). For your security, avoid mentioning jewelry or diamonds on the package.
• Ship your return: drop off at your nearest courier drop box or staffed location.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

• Orders outside of our 30-day return policy, including Layaway orders.
• Engraved fine jewelry (a $40 fee applies to remove custom engraving).
• Personalized fine jewelry such as name necklaces.
• Items that have been previously exchanged, and custom designed jewelry.
• Orders with any additional or manual discounts are final sale.
• Sale items and gift cards cannot be returned.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.